Shipping policy

SHIPPING & DELIVERY

We offer Free Shipping on all orders!

Here are our current average delivery times to the following countries:

• Australia: 8-14 business days

• United States: 8-14 business days

• Canada: 8-14 business days

• New Zealand: 8-14 business days

• United Kingdom: 8-14 business days

• Ireland: 8-14 business days

 

WHAT HAPPENS AFTER PLACING MY ORDER?

You will receive an order confirmation to your provided email address. Please check your junk mail if you have trouble finding it in your inbox.

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods, please allow for up to 5 business days for dispatch.

WHAT HAPPENS IF I HAD ENTERED THE WRONG ADDRESS?

If you see any mistakes in the address you submitted, please send us an email immediately at hello@petztoyz.com with a title 'URGENT' so we can correct it before being shipped out. If a package fails to deliver due to 'insufficient address', unfortunately we cannot offer any compensation for that matter.

HOW DO I TRACK MY ORDER?

You will receive a shipping confirmation e-mail and tracking number once your products are shipped –  tracking can take between 2 and 4 days to update, so please be patient. Track your order here.

WHERE WILL MY PACKAGE SHIP FROM?

We are a small business; however, we work with a logistics partner around the world to be able to ship to multiple countries at an affordable rate. This allows us to provide our customers with a great price point.

LOST OR STOLEN ORDERS

Petz Toyz accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier. The company does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported lost or stolen. More information at Refund policy

HAVE MORE QUESTIONS?

If you have any questions unanswered, please contact us.

Email: hello@petztoyz.com
Trade name: Petz Toyz

Contact form: Get in touch Contact Us
Customer service: Monday to Friday, from 9:00 AM to 6:00 PM (Adelaide Time, ACST)